Complaint Review: Bluebird American Express

 First I called because someone had transferred $100 out of my account that I did not authorize. I called to report it. They told me they would investigate and reverse the transaction once they investigated. The next day I received a notification in my email that $100 had been transferred from set aside account. I called to let them know I did not do that. That is when I was informed that they did it because they closed my account and locked my card. They said the investigation had been completed and they found the transaction I had reported was indeed authorized and my account was closed because I was in breech of the membership agreement because I filed a fraudulent claim. What?! Not only was I out the $100 that someone took but now I had $0 and no paycheck for another week. I was told I had pending transactions and once those were completed I would get a check for the balance. Seven days later I received a check. I went to cash the check and was told it was declined because the check had already been approved somewhere else. Whaaaaat?! I call Bluebird...again. I asked if the check could be canceled and another one sent. The response I got was this..."Because you have told us the check has already been approved we cannot stop payment on the check and issue another one. We suggest you file a police report and tell them your check was stolen." Mind you, the check was in my hand. I asked of they could check and see if it had been cashed. I was told no they could not and that I needed to file a police report and call them back and provide them with the police report number. Then they might be able to help me. I said "So you're telling me to file a false police report? " She said" No ma'am you told me the check was cashed and you did not cash it." That is when I reiterated that the check was not stolen I had it in my hand. She told me they did their part then. After I told her everywhere else in the world a company can check and see if a check they wrote had been cashed or not, she told ne she would send my issue to some team and could call back in 24 to 48 hours and check on the result. I am so done!