Complaint Review: Bluebird by American Express

On 6, 2013, I received and activated a bluebird debit card, issued by American Express. On February 15, 2013, I loaded $100.00 to my card from another debit card using the deposit money feature. I again attempted to load additional funds on February 16, 2013, but was unable. I received a message stating that my card could not be loaded due to it not being activated.

I made a call to the customer service number. The person I spoke to informed me that I would have to contact Account Protection Services because my account showed it had not been activated. I was also told that I would not be able to access the funds that I had already loaded to the account.

I called the Account Protection Services this morning, only to be directed to a messaging system. I was not able to speak to anyone concerning my issue, I was only able to leave a message. I found this to be absolutely unbelievable. I left a message, including my phone number.

At this point, I again called customer service. During this call, I was told that they could see that my account was activated, but that it had been flagged by Account Protection Services. The person I spoke with informed me that Account Protection Services was unavailable on the weekends.

I have added money to this card, only to find out that I cannot touch it. This is my money and from my perspective, Bluebird by American Express has stolen it from me. I should not be in this situation and all I want is to access my funds, remove them, and destroy their card.