Complaint Review: Bluebird by American Express

I experienced some of THE WORST service ever! There was a glitch on my account that resulted in charge being returned to my card...Yet, NO transaction showed up for it. I just so happen to check my account and saw the amount. At the time, I wasn't too sure about what was going on, but I had some charges to come through after that amount was on my card. I called customer service.

Since there was no transaction that could be seen by "John," I was told to give them a few days and if the matter was not resolved, I should call them back after they have had a chance to check with their "technical department." This  was the same speech given to me 2 more times when I called to resolve the matter. Their "technical issues" resulted in my account having a negative balance.

When I called to try to resolve this matter with a supervisor, "Charmagne," I was yelled at, spoken to in a VERY condescending manner, and told I was lying. I have never experienced such grief dealing with a company that is SUPPOSED to be a part of one of the leading credit card companies in the world. The two representatives I spoke with today, "James" and "Charmagne" were INCREDIBLY rude and Bluebird needs some IMMEDIATE revamping before they EVER allow anyone in this world to get a prepaid debit card from them. STAY AWAY FROM BLUEBIRD by American Express!