Complaint Review: Bluebird Card from American Express

 Opening a Bluebird account is proving to be the biggest mistake I ever made.  I set up direct deposit and have received payroll deposits without issue.  My payroll deposit from my employer is due to post tomorrow.  We are moving this weekend and I cannot express the importance of this paycheck.  It is for several thousand dollars.  Well, like most people I live paycheck to paycheck.  I am in Florida getting everything ready for the move this weekend and my wife is in New England.  I needed to buy gas to get to work so my wife tried to use their website to "fund your account by debit card".  She tried to send me $18.00.  Yes, a big whopping $18.00.  Well, she input her debit card as a "funding source" and since the Bluebird account is in my name only and she used her debit card (from our joint checking account), Bluebird did not process the transaction. 

Not only that, they immediately CLOSED my account.  I contacted them and they were the rudest, most unprofessional service people. They did not listen and were determined to claim that due to our $18.00 funding request, they have no choice but to close the account.  Guess what?  Now I will not have access to my direct deposit tomorrow, which we are relying on and is several thousand dollars.  We will be forced to postpone our move from New England to Florida and have ZERO while they either hold my funds or let it bounce around the system for god knows how long.  The truth is, this is not a bank account, this is not anything close to the service or product that is advertised.  They will take your money and not care one bit.  I hate you Bluebird.  You are screwing my family.  How about some common sense?