Complaint Review: Bluebird

The American Express Bluebird/Walmart account looked like a nice setup for my family, to easily manage and provide funds to teenage kids for gas, cash, etc.    What a pain!   In about 10 days I received a card,  immediately after that I get an email that the card I was sent was no good and another would be sent.  That didn't happen.   After another 10 days, I call, and do get a new card sent.  I get that working, and setup accounts/cards for the rest of the family.

After 2 weeks of using the account, funding from bank account and other account debit cards, a security hold is put on the account preventing any new funds from being added.   I could still use the cards, and remove funds from the bluebird account, but could not add any new funds.  After accepting almost 20 transactions into the account, they decided that they could not confirm that I owned the incoming account(?) and I would need to mail them copies of my drivers license, my bank statement and copy of debit card...   Copied from email below...

• Valid Picture ID
  • A valid driver's license card OR
  • A valid state issued ID OR
  • A valid Government ID Card (e.g. Green Card)OR
  • A valid United States Passport
• A copy of your Bank Statement from US Bank Account Ending in N/A, which is dated within the last 3 months, and shows your name, address and last four digits of your account number.
• A copy of the front of the Debit Card or Payroll Card Ending in 

Withdrew funds from the account and will be closing it.   This is all too amateurish for me.