Complaint Review: Blue Fakes

Enacted by the City Council in 1969, the Consumer Protection Law forbids all "deceptive or unconscionable trade practices in the sale, lease, rental, or loan, or in the offering for sale, lease, rental, or loan of any consumer goods and services, or in the collection of consumer debts." Under the Consumer Protection Law (commonly referred to as CPL), the Department of Consumer Affairs has authority to adopt rules prohibiting practices it defines as deceptive or unconscionable.

DISCLOSURE OF REFUND POLICY
Merchants who do not give cash refunds for non-defective, unused merchandise must conspicuously post a sign at the cash register, at the store entrance, or at the point where the goods are displayed, disclosing their refund policy, credit or exchange policy, and the conditions under which it applies. If there is no sign, consumer has 20 days to get a refund.
EXEMPT: Food, perishables, custom-made or custom-finished goods, and items sold "as is."

MAIL ORDERS
Mail-order firms located in New York City must send merchandise within 30 days of the time ordered, or else they must inform the customer of the anticipated date of delivery; or offer the option of a refund or substitute merchandise of equivalent or superior quality. (If the ad says to allow more than 30 days for delivery, the time limit is extended to the date in the ad.) Firms advertising must give their legal name and address, in addition to the post office box.

Nothing stated here has resulted on zero from BlueFakes
The person answering the phone is rude and obnoxious

Jan
Calistoga, California
U.S.A.