Bluefly.com cancellation policy and return on inquiry VA Call Center And NY Office Internet
This is only the second time I've tried to order from Bluefly.com, the first time, the package sealed with a handler's number was the wrong order. Just plain wrong.
The second time, while ordering online I couldn't find where to enter a promotional code I'd received. After placing the order and realizing it just cost me the full amount. I emailed to get the discount included on the purchase only to find out the discount didn't qualify. I then asked to cancel the order. They refuse to cancel the order which won't even ship out to me for another 3 days. Not only will they not cancel something that at this point is only an entry in a computer system, I've been informed that if I want to return it I can, for the shipping fee.
Since this item is clearly still in their hands, as a customer I believe they should attempt to cancel the order and not charge me any money. I have tried a CSR, her supervisor and the Customer service manager in their New York office. No results. No accommodations, nothing.
Brensltrs
Kansas City, Missouri
U.S.A.
1 Updates & Rebuttals
Brensltrs
Kansas City,Missouri,
U.S.A.
Bluefly tentatively attempting to resolve
#2Author of original report
Mon, October 27, 2008
They've just returned a phone call I made, and agree that it is unreasonable to charge someone money for shipping simply because the order is in a computer system, yet still in their hands. I should refuse the delivery, and notes have been made to credit me the entirety of the purchase price.