Complaint Review: Bluegreen Resorts

At the presentation we told them, Jeff Pennell, we would sign-up if they can ensure us there would be no problem getting a place in CanCun Mexico the second week of January. The "manager" took a least 20 minutes to have "reservations" review the availability of places in Can Cun and assured us there would be no problem getting a room in mid-January.

When we contacted RCI the internatioanl branch for Bluegreen adn were told there is nothing available, the RCI international representative voiced his concern that they often receive calls from BlueGreen clients that have been given this same false information regarding availability.

After filing a complaint and requesting cancellation of our contract due to dishonest representation, it took over 2 months to get any reponse which was "there is no way out of the contract".

Their lack of honesty, the insulting attitude we received from Susan Karringan assistance on this matter, the difficulty in getting a response to our concern apparently mirrors Bluegreen's lack of integrity and corporate lack of customer concern.


Brenda
Grosse Ile, Michigan
U.S.A.