Complaint Review: Bluelight.com

I would like to file a complaint against Bluelight.com. I received internet services from them for a while for $8.95 a month. But when I decided to switch to AOL, I notified Bluelight.com that I wanted to cancel my services with them.

They continued to draft money out of my checking
account, and I brought this to their atttention since I thought it was an oversight on their part. Bluelight.com acknowledged their mistake and promised to me that they would refund the money that they took out of my checking account. But they NEVER did. And they continued to draft
$8.95 from my checking account for an additional 8 months from May 2002 thru November 2002.

The only way I could stop them from further drafting was to close out that checking account and open a new one. I would like a refund of the money that the drafted from my checking account after I cancelled my services with them. I later discovered that Bluelight.com has an UNsatisfactory BBB rating, and their report can be viewed at http://www.goldengatebbb.org/commonreport.html?compid=27870

Bluelight.com addresses are:
150 Post St, San Francisco,
CA 94108

145 Jefferson St, Suite 100,
San Francisco, CA 94133

1080 Polaris Parkway, Columbus, OH 43240

Bluelight.com phone numbers:
800-355-6388
415-229-9700

Bluelight.com FAX number: Fax: 415-989-1995

Bluelight.com website urls:
http://www.bluelight.com https://signup.mybluelight.com/cgi-bin/bluelight/signup.cgi?regsrc=kmc

Bluelight.com email address:
techsupport@bluelight.com (
Technical Support questions)

ispservice@bluelight.com (Billing & Customer Care)

Bluelight.com Customer Care Director: Lori Gagnon

Sylvia
Elon, North Carolina
U.S.A.