BluePay, LLC Unethical Sales Practices - Bait and Switch Internet
Blue Pay contacted me via Cold calling and the salesman Chris Mcinnes would make claims over the phone that he could save us a large percentage on our processing, then when I recieved the application, and did the math, the savings were minimal. When pressed, he kept insisting that his numbers were correct, even though by his own admission, he wasn't including all of the Visa/MasterCard charges that were in the contract.
When pressed for written detail, they wouldn't provide straight forward rate comparisons. The contract has a ton of hidden fees. When pressed about fees, they would say, "well we won't charge you that" but then they wouldn't provide it in writing.
I was evaluating 3 companies to decide which to choose and when I told him I was going with someone else, he sent me abusive and threatening emails. I reported both the company and the saleman to the Better Business Bureau. It is one of the worst experiences I have ever had with a company, ever. I know that I dodged a bullet by not choosing them.
1 Updates & Rebuttals
Mark - BluePay
Naperville,Illinois,
United States of America
BluePay Merchant Accounts
#2UPDATE Employee
Wed, May 12, 2010
Good Afternoon,
We appreciate the opportunity to address Bill's concerns. We apologize for any conversation or exchange that fails to meet our customer's expectations. BluePay provides merchant account services to tens of thousands of satisfied customers nationwide, and we take great pride in our world-class customer service.
All fees associated with our merchant accounts are disclosed on our merchant agreements and in the accompanying terms and conditions. Our sales associates receive extensive training, enabling them to assist our merchants with the most complex rate analyses.
We apologize for the email exchange that you have described. Any correspondence from any employee of our organization is expected to be professional and courteous. This issue has been addressed with the responsible party. We regret that we were unable to assist you and your business with establishing a merchant account and limiting your processing expenses.
Sincerely,
Mark
BluePay Processing, LLC
www.BluePay.com
866-441-9670