Complaint Review: BluePearl Veterinary Partners

Blue Pearl Veterinary Partners misrepresented their care and there prices in order to scam me in a time of desperation at the expense of the health of my young cat. Their facility is understaffed and communication is terrible, which results in unneccessary long visits that they will then charge outrageous prices for.

The most alarming aspect of their treatment was the unusual amount of sedatives used on my young kitten, each of which they charged $100 for, totalling nearly $1,000 in only 36 hours. My cat's new vet said that he responds very well to calming pheremones and that there was absolutely no reason to give him the amount of drugs he was given at BluePearl, except that they were clearly profiting each time they drugged him.

Additionally, communication was so bad that the actual veterinary doctor encouraged me to complain to the management so they they would hire more staff because it was an ongoing problem. Speaking to others who have had the misfortune of visiting this office have told me similar horror stories, which sometimes led to their animal being put down unneccessarily. 

The doctor also told me that once I raised concern about the outrageous number of charges on my bill, he attempted to give me a small discount on the existing costs so that I could afford to get the treatment my cat needed to survive. He said at that point the management told him he could not discount the services under any circumstances and then after scrutinizing the bill, decided they needed to add even more additional charges that they had somehow previously forgotten to add to the bill! 

I am writing this report as a last resort after attempting to contact their management every day for a week, at their request. Each time they are either unavailable or out of the office and refuse to return my call. I would avoid this place at all costs if you are at all concerned about the wellbeing of your pet.