Complaint Review: BME of Beverly Hills

 I have never seen or experienced such a complete lack of respect and total disregard for a customer in my life, much less than a loyal customer of 10+ years.  My lease was coming to an end and I 1st made the decision to purchase the vehicle as the residual was low and I had only put 20,000 miles on the 328i over 5 years was in excellent condition with a positive upside of $3,000 which is rare for a used car.  HOWEVER, after enduring having to deal with an uneducated assistant that showed total lack of understanding their own Policies and Procedures.  Provided erroneous information to me and then blandly lied to me.  She would only leave messages on my voicemail, never a written communication such as an e-mail, text or letter.  This was to cover her tracks, unfortunately for her; I have all my voicemails turned into an e-mail (Thank you Sprint and Samsung).  When I asked her to only communicate to me in writing, she hung up on me and when I called Neda directly, she said "Erika does not want to deal with you anymore"  WTF???  Who's the boss here????

 I have documentation which provided proof of willful disregard to several Federal and State regulationsof the Federal Trade Commission.  It also shows Discrimination and Identity Theft.  All of these violations are serious and can result in fines to the for mentioned companies, but opens them to a civil law suit by a customer in both State and Federal courts and the financial awards to the customer if found guilty are in the tens of thousands of dollars.

 So I sought out legal advice from the FTC, which advised to contact the business and try to work things out, and then if not resolution, seek legal action and representation.  Which I have done, I have called the General Manager and left numerous messages and finally sent an e-mail to his published e-mail address on their website under "Our Staff" and copied Neda.  I requested a meeting at his convenience just 30 minutes of his time to get answers, provide feedback to him on Quality Customer Service and the lack of it by his employees and to point out the level of risk to legal settlements he will have to make to the State of California, the FTC and to the Consumers who if take legal action he would have to pay by order of the court.