Complaint Review: BMW of North America

1) BMW NA and Concord BMW have admitted in writing to the fact that my 2018 BMW X3 was sold to me with a manufacturer defect that has NOT been remedied. To date, the defect continues to be ignored by BMW NA, and Concord BMW. I have filed a valid warranty claim for my 2018 BMW X3 - and BMW NA has refused to honor my valid claim.

2) Concord BMW has admitted in writing that the defect in question is NOT ISOLATED to our 2018 BMW X3. BMW of Concord has admitted to in writing that the defect applies to "multiple vehicles" BMW Concord, CA admits they will continue to sell the defective vehicles to customers and will NOT disclose the defect to the buyer.

3) BMW NA has issued a warranty with the purchase of my 2018 BMW X3 which covers the defect noted in the email chains.

4) BMW NA is REFUSING to honor the warranty that I have purchased and that I have a right to by law.

5) BMW NA has admitted in writing that the BMW NA Software Update Website should recognize my VIN # - AND IT DOES NOT RECOGNIZE THIS VIN #.

6) BMW NA has admitted in writing that he BMW NA Software Update Website should recognize my VIN # - AND BMW NA "should have this problem fixed by the end of 2018". As of today, 2/12/2019, BMW NA has not remedied this valid warranty claim.

7) FACTS - BMW NA is refusing to address each/both of the BMW NA valid warranty claims and software problems as described above in points #1-#6.