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  • Report:  #445536

Complaint Review: BMW Of North America

BMW Of North America Parts Unavailable for 1999 BMW?! Woodcliff Lake New Jersey

  • Reported By:
    Agoura Hills California
  • Submitted:
    Tue, April 21, 2009
  • Updated:
    Fri, April 24, 2009
  • BMW Of North America
    BMW Of North America, LLC
    Woodcliff Lake, New Jersey
    U.S.A.
  • Phone:
  • Category:

Presently, I'm working on repairing a very common problem with my 1999 528i. I just came back from the dealer parts department where I was told that this part was not available due to the fact that my car was made during a design changeover. So, instead of having to replace these commonly failing parts on these cars (CrankCaseVent/Oil separator/Pressure Valve, and two hoses, I'm told that I need to buy 3-4 new hoses plus the new distributor piece ($100+ I'm sure) in order to get my car on the road again.

It seems to me that there are laws on the books somewhere that say automakers selling in the U.S. must supply parts for their products for at least 10 years. My car is just 10 years old and it seems ridiculous that they don't have the parts available to fix my car without having to buy a bunch more costly stuff. If the car was 20 years old, o.k., I could understand it. But this is what I consider a later model car that should have proper parts available through the dealer at least.
Does anyone know what these laws are?

BMW is terrible about working to keep their new cars serviceable at any level by owners. The cars have a disturbing amount of plastic parts that reside in the hostile environment of the engine compartment. This is where virtually every failure that this car has experienced has been, attributable to plastic in the engine compartment.

If you're considering buying a new BMW, do yourself a favor and lease it instead of buying. While it's intermediate term cost-effectiveness may be questionable, you don't want to one of these cars due to the breaking down plastic/electronic parts.

Bmw4re
Agoura Hills, California
U.S.A.

1 Updates & Rebuttals


Brett Anderson

Novelty,
Ohio,
U.S.A.

A bit harsh

#2Consumer Comment

Fri, April 24, 2009

Maybe it's the dealer that's the problem, trying to sell you what you don't need, or maybe they're trying to help you out.

The parts in question are still available individually. Chances are very good that the original versions of the extra hoses they're trying to sell you will break when you try to remove them. 10 year old plastic in the engine bay is not very stable. So maybe they're trying to save you a second trip to the parts department

Alternatively, maybe they assume you'll be spending time in a cold climate and are attempting to sell you the updated version of these parts. The updated version is a cold climate version and could save your engine. We install 20 - 30 of these updated kits every winter in Cleveland. We do not stock, nor offer, the old versions of these parts to our customers. We've also replaced thousands of dollars worth of gaskets that have failed due to excessive crank case pressure due to cold weather failures of the PCV system, and even had to replace an engine on an X5 this year that hydralocked due to this issue.
The updated system includes insulated parts and a new oil dipstick tube.

FYI

Brett Anderson
KMS

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