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  • Report:  #1516495

Complaint Review: BMW of Roseville

BMW of Roseville Refused to honor recall unless i paid out my own pocket Roseville California

  • Reported By:
    David — Yuba City California United States
  • Submitted:
    Wed, March 02, 2022
  • Updated:
    Wed, March 02, 2022

 My 2002 BMW 325i had a airbag recall on it and the notice said that the repairs were completely free of charge and if I couldn't get to the shop then they would have a mobile repair come to me. So I contacted the Roseville BMW dealership and they refused to send a mobile repair stating that "their closest mobile repair dealer is in Stockton, Ca and i would have to pay the tow fee" which i didn't have.

I tried for over a month to get that recall fixed but was in an accident and the car got totalled. They wouldn't honour their recall unless i paid out my own pocket. How is that fair? That car changed my life seriously. I don't want any other car than a BMW. I've never felt so safe behind the wheel of any vehicle such as that one. I'm a NEW fan for life. I miss mine dearly

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