Complaint Review: BOB BADER INSURANCE/ METRO SELF STORAGE

I am so hurt, frustrated and violated! i too am the victim of this terrible crime! I trusted the storage facility (METRO SELF STORAGE 1001 e 87th st CHICAGO, IL) and the storage manager, who goes by the name Jay-Jay. Jay-Jay recommended that I make the minimal insurance purchase through the insurance company that covers their customers in the event of a natural disaster or a burglary. I told Jay-Jay that my intent was not to be in storage too long, so i agreed to purchase the minimal as he assured me that there hasn't been any unusual activity or disaster at that location since he started there ( which he said that he had been at that location for well over 10 years) I felt confident that I had made a good selection in purchasing my unit when he went on to say that the units had security cameras that were on 24hrs a day and that the units are secured by the gate which cannot be opened after 9pm.

I moved in at the end of April 2008. I agreed to purchase the insurance that Jay-Jay recommended which was  BOB BADER INS. (5348 w Vermont, STE 200  Indianapolis IN 46224) which was only an additional $8.00 per month. I rented the unit for three months paying on time every time. I happended to need something from my storgage one afternoon and decided to stop by. I went to my unit and tried to unlock it, only to discover that my key did not work! I tried and tried and finally I went to the female clerk on duty and explained to her that my key didnt work at which time she asked me if I had been late in paying. I told her no. She verified it in the computer and then she walked back to the unit with me. After she also saw that my key didnt work she contacted Jay-Jay, the store mgr. via phone. He told her that I would have to pay $50.00 for thew lock removal! I was livid! I asked them "Why should I have to pay to remove a lock that I didnt put on my unit?" We went back and forth for a half hour, my daughter was with me. It was a very emotional moment after that decided to offer me the "favor" of cutting their lock off for free, and we raised the unit door to discover that all of our personal belongings had been thrown all over the unit! I could barely fight back the tears when I discovered that I had been burglarized and that they had stolen things that money could NEVER replace! The clerk's only response was, "Did you give someone the key? Or what about the people who moved you in?" I stood there in awe and almost entertained the ideas that she tried feeding me, until I went to the police department to file a report.

The officer who took my report stated that she has had many complaints about that storage facility. I thought well even though I was stolen from, maybe some of my things can be replaced because I purchased the insurance. HA! laugh is on me. I am still at this day "not providing enough information for the adjuster to determine the vadility of my claim" I have mailed, faxed, called, all that I can. How much can I verify if it was stolen. For example, they asked me for an owners manuel or original receipt for the purchase of a flat screen television that was never removed from the box. I told them that it was still in the box and the original receipt was in my file cabinet that was in the unit, that was also STOLEN (among other things) and that the only proof of purchase was the reprint receipt that Radio Shack gave me and a reprint of my bank statement.  Do you know that BADER told me that, that was not good enough