Complaint Review: Bob Penkhus Volvo Mazda

Same thing happened to me too about getting ripped off on my oil change plan. Then I called them up to because after 3 hours of dealing with them to buy our vehicle they had a aftermarket warranty added in with or oil change plan. At the time it seem like a good deal but when I went to canceal it 3 days later, they said we couldn't because we signed paperwork saying that they only way it could be cancealed was if it got totalled or repoed from us.

What a gaint SCAM this is, so I called the finance manger and he said it was my problem to deal with. I also have a problem with everytime we set up a appointment for a oil change it takes 2 hours for the oil change to happen.

So last time I was in there they said I would need rear brake pads soon. Well last week my wife went in there for a oil change and 2 and a half hours later my wife finally said enough is enough give me my car. The service manager said "well I am not done with your paperwork yet", so my wife took the car and said "send it in the mail". So if course when we get it in the mail it says the brakes are fine. What's the deal?

Now my car had a engine code appear and so we went to the dealership to see what is worng with the car. But when we got there we couldn't find our warranty paper work, so we asked the service manager if they could look it up for us. They said "NO" we would have to go back to there Woodman location and ask them for it. But there was a saleman there who said he could go get it for us from upstairs and not go all the way to the Woodman location. So we went to the Manager then and voiced our concerns and honestly he did seem like he cared but we will see in the future.

Terry
colorado springs, Colorado
U.S.A.