Complaint Review: Bob's Discount Furniture

Ordered a couch on 7/23. Received a phone call within minutes saying that the couch was out of stock and the order had been cancelled, but my debit card was charged anyway. They then transferred me to the local Bob's Discount Furniture store for me to tell them my VISA number so it could be credited.

So my account was debitted for the price of the couch. On Wednesday 7/25 I called and asked where is my refund and was told that they would expedite the refund.

On Sunday 7/29 I went to the local store, only to be told that 'accounting has a hold on your refund' and that 'the local store has nothing to do with refunds other than take the card information' and I would have to call on Monday.

On Monday 7/30 I called the main number, which kept trying to transfer me to the local store. I hit the right combination of keys to actually talk to someone who the refund would be issued eventually.

I will never shop for anything at Bob's Discount Furniture again, and I thank my lucky stars that I didn't order a $2500 sectional, because how would anyone be able to buy another couch when they took all the money out of the account?

Bob's is a ripoff.