Complaint Review: Bob's Discount Furniture

I've had the 2 piece sectional bonded leather sofa sets a little more than a year now and like the previous complaints here by others, we've had these 1/4" - 1/2" cracks accrue over certain areas of the seat cushions. Mostly within the areas where the sewn leather meets over the edges of the seats.

Called up for Goof Proof protection to file a claim and i was told that since the issues were due to wear and tear they could not be covered under my warranty. Only accidents can be covered. I was heated and told them that that is such nonsense. I mean i know that bonded leather is just a cheap version of genuine leather but for that to happen just after a year of using is ridiculous! I even told them that i have kids that run and jump on it and if that would help my claim but she said that is still considered wear and tear. I asked her what if the cracks get worse and creates a hole or whatnot later. Again she said its all due to wear and tear and would not be able to get covered. I basically told her that's why i don't buy warranties and hung up the phone on her.

I usually do not buy warranties but i thought that since i do have little kids that just maybe this warranty might be helpful because the salesman at Bob's said that "any" sort of damage to the sofa set would be covered under these warranty. Yeah right. I should've just stuck to my gut and not purchase the warranty. Or better yet you know what, don't buy bonded leather furniture if you plan on continuously using it. I was told i would get at least several years use out of it but just over 1 year?? Come on.

What's the point of furniture if you can't even use it. I hope Bob's goes out of business for this kind of practice.