Bob's Dodge, Country Motors never told me the vehicle I bought had a rebuilt/salvage title Naugatuck Connecticut
Stopping by the dealer, they stated assistance with financing a vehicle.I put a deposit on a 2005 Acura MDX. A week later I was told I was not eligible for financing. I then paid for the car with cash and credit card.
When I signed the bill of sale, they had me sign the "as is" , not explaining why. I am limited in understanding, reading and writing English. The Spanish speaking saleswomen didn't explain anything about anything. Also, they could not find the title saying it was a different location.
Two days later I returned to have a scratch repaired, having found out from carfax that the vehicle had been an accident. The manager then told me the car had been in a little accident. They still did not have the title to give me.
I had to wait almost three weeks to get the title. It was then I found out the car had a rebuilt title. No one explained to me what that meant. I found out from my insurance agent that I had a big problem as I was registering the car in New York. They told me I would have to go through a special state inspection (requiring an application fee of $200 and a timely period for an appointment). The agent then recommended I return the car.
I returned to the dealer and was told by the manager that they cannot take the car back because I had signed the "as is". He told me that it was against the law for him to take the car back. The dealer offered no other assistance in helping me with this problem or in getting the car registered.
I eventually found out the reason for the car having had a salvage and then rebuilt title. That was by calling CT DMV and obtaing the information from the insurance company. It had been in a garage fire and had total interior damage.
The process for the special state inspection took months to get an appointment. This all resulted in me and other people spending countless hours getting the information I needed for the inspection. It also cost me a number of days of lost pay during my need to return to the dealer.
Beware of going to this dealer because at the beginning they are friendly and cooperative, but after the sale they don't want to know you. They speak with forked tongues. Before you buy a car there make sure you get all the facts about a previouly owned car. Don't be fooled by their financing offers.
If a deal looks too good to be true it probably is. My best recommendation is to not even bother going to Bob"s Dodge, Country Motors.
I was helped by my English teacher in writing this report.
ms
brewster, New York
U.S.A.
11 Updates & Rebuttals
Rms
brewster,New York,
U.S.A.
I am satisfied with bob's dodge
#12Author of original report
Tue, July 14, 2009
I am satisfied with bob's dodge After meeting on june 18 we all have agree to this issue and was resolve
Juan
Wallingford,Connecticut,
U.S.A.
CASE RESOLVED
#12UPDATE Employee
Mon, June 29, 2009
We have meet with the customer and have resolved this claim to the satisfaction of all involved.
Juan
Customer Relations Manger
Rms
brewster,New York,
U.S.A.
Meeting with Representatives from Bob's dodge in Naugatuck CT
#12Author of original report
Sat, June 20, 2009
on june 18, 2009, I and my English teacher.
had a meeting with Representatives from bob's dodge Naugatuck, CT.
all had on oppurtunity to discuss our issues an agreement.
was reached, satisfactory to all parties involved
Jcm
Mountain Brook,Alabama,
U.S.A.
Response to Customer
#12UPDATE Employee
Tue, June 16, 2009
I have spoken to the customer this morning. I am really unclear on what the this customer or hsi teacher would like me to do! Yes I forgot to metiuon that I was checking into the title situation with the bank and DMV. Frankly, I do not have time to list every word of my conversation with the customer on this site.
This dealership has made offers that aremore than reasonable. I am willing to work with the customer, but if he makes appointments and does not keep them then there is nothing that we can do.
I did tell the customers teacher that the vehicle was not in the garage that was on fire, yet it was near the garage. This customer has no complaints whatsoever about the car only the title, which I am working on.
I under no circumstances promised that we will change the status of the title. However if we are able to determine that the tile was not salvaged we will work with DMV to get the problem cleared.
It would be much more productive for the customer to make an appointment and meet with rather than continue to file postings on this site without attempting to work on a resolution to this issue.
Juan
Customer Relations Manager
Rms
brewster,New York,
U.S.A.
In response to Juan, Bob's Dodge, Naugatuck, CT
#12Author of original report
Sun, June 14, 2009
I have spoken to Juan who says he is the customer service representative for Bob's Dodge. He has made the offers he stated, but what he did not say in his update was that he claims that the vehicle had a clean title when it was traded in. What I am having difficulty understanding is why when I checked the vehicle with carfax, they showed the vehicle had a rebuilt/salvage title since 2006. The insurance company stated to me that the vehicle had been in a garage fire and sustained extensive interior smoke and water damage. The adjusters report listed needs for replacing almost the complete interior. Juan claims it was outside the garage and only needed a cleaning. Now who am I to believe, Juan or the insurance company and Carfax? Juan also stated in the telephone conversation that he was going to contact CT DMV to try to straigthen out the title problem. As of now I have not heard anything about that issue from the dealer. I had called him this past Friday,left a message, but he did not return my call. My serious issue concerns the title status. If the title cannot be corrected, what is the value of this car with a rebuilt and salvage title? I feel I have invested in a vehicle that has very little trade-in or resale value. What the dealer is offering is nothing compared to the money I invested in this vehicle.
Jcm
Mountain Brook,Alabama,
U.S.A.
Dealers Response to Complaint
#12UPDATE Employee
Mon, June 08, 2009
I have been in contact with this customer. We spoke in length about his complaint. The customer has no complaints about his vehicle. The problem that he has is that he felt that we took advantage of him. I told him that is not the case and we would be willing to do the following:
Refund his DMV fee of $200.00
Refund his lost wages
Issue a warranty on his vehicle
We feel that his this offer is fair and reasonable. Durring my conversations with this customer I asked him if he had and complaints about the vehicle, and he indicated that he has not had any issues. I also spoke to the customers english teacher to make sure that he also understood the situation. The teacher told me that he also understood.
I also told the customer that I would check on the title of his vehicle to see if I can provide him any additional information. The customer had an appointment at this office today to pick up his check and warranty.
He called me this afternoon and cancelled his appointment. I asked him if he would like to come in on another day snd he said he will call me. At this time our offer is still on the table should the customer decide to accept it.
Juan
Customer Relations Manager
Rms
brewster,New York,
U.S.A.
Bob's Dodge, CT has contacted me
#12Author of original report
Sat, June 06, 2009
At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.
Rms
brewster,New York,
U.S.A.
Bob's Dodge, CT has contacted me
#12Author of original report
Sat, June 06, 2009
At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.
Rms
brewster,New York,
U.S.A.
Bob's Dodge, CT has contacted me
#12Author of original report
Sat, June 06, 2009
At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.
Rms
brewster,New York,
U.S.A.
Bob's Dodge, CT has contacted me
#12Author of original report
Sat, June 06, 2009
At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.
Juan
Wallingford,Connecticut,
U.S.A.
Requesting time to investigate
#12UPDATE Employee
Fri, June 05, 2009
Sorry for the delay in this response. However ripoffreport does not notify us of complaints so we have to check this site weekly.
I have read your complaint and I have contacted the general manager to discuss this file with him. Once I speak to him and completly review the file, I will respond accordingly. Please understand that we take all complaints seriously and I will address your concerns once I have fininshed my review.
Thank you for your patience.
Juan
Customer Relations Manager