Complaint Review: Bob's Door Company

Just Say NO, NO, NO to Bob's Door Company in Wichita, KS. I had a broken spring on my garage door, called Bob's and spoke to the owner Bob Wolff at 8:06 AM on Thursday and was able to get an AM appointment the next day - Friday. I took a vacation day off of work to be there, and waited until noon. At noon, my wife called and was told Bob was out to lunch and would call me when he returned, but the entire installation crew was in Douglas, KS and the receptionist did not know how long it would be. I called back and again left a message for Bob who was in the warehouse.

When Bob finally called back at 2:26 PM he told me that they would not be able to do the repair today, but to call him back if I could not locate anyone else, and he could do the repair Saturday or Monday as a last resort. I despaired of finding someone who could get my door repaired since Bob had given me NO notice that his company would not be able to do the repair.

I contacted the xxxxxDoor Company ((REDACTED))) who had a technician in my area and scheduled an appointment for me in 45 minutes. The technician was there at 3:05 PM and had two springs installed, the door working perfectly and was out of there by 3:35. I am sold on the top of the line service from xxxx Door of Wichita just say NO to Bob's.

Darrell
Wichita, Kansas
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.