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  • Report:  #702244

Complaint Review: BOB'S FURNITURE AND GUARDSMAN PROTECTION

BOB'S FURNITURE AND GUARDSMAN PROTECTION PURCHASED $2200. of furniture from BOB'S.I WAS TALKED INTO GETTING HIS FOOL-PROOF,NO GIMMICK PROTECTION PLAN.SOUNDS GREAT,BUT DO'T TRY AND COLLECT.THIS IS A 5 YEAR PLAN .AFTER THE FIRST YEAR BOB'S HAN, Internet

  • Reported By:
    joe cos — rockaway New Jersey United States of America
  • Submitted:
    Thu, March 03, 2011
  • Updated:
    Thu, March 03, 2011
  • BOB'S FURNITURE AND GUARDSMAN PROTECTION
    Internet
    United States of America
  • Phone:
    860-645-3208
  • Web:
    WWW.MYBOBS.COM
  • Category:
    Upholstery
  1. 4/11/09
    2. purchased sofa,loveseat,and chaise from Bob's discount furnitue store in Totawa,N.J.

    8/27/10
    had a birthday party for a 4 year old. 17 four and five year olds

    8/30/10
    filed a report with Guardsman protection purchased through  Bob's

    9/15/10
    repair team responded to my home .informed sofa must be replaced

    9/18/10
    rep from guardsman called and stated their not liable for that type of tear

    9/30/10
    put in a letter of protest to the Executive review board

    10/15/10
    recieved answer from Executive board.

    bottom line--they don't want to take responsibility for plan

    want to return remaining  money for plan

    10/15/10 -  3/3/11
    during this time i made at least 10-12 calls to Bob's .they always had an excuse about the system being down. once they were getting a new system,won't be up and running for 2-3 weeks.got the run-around for months

    bottom line- Bob's agree sofa needs to be replaced  BUT Guardsman is responsible
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