Complaint Review: BOB'S GOOF PROOF PROTECTION PLAN

CALL BOB'S GOOF PROOF PROTECTION PLAN TO REPORT A LOVESEAT HEAD REST BROKEN,THEY SEND SOMEONE TO LOOK AT IT HE SAID THEY CAN'T FIX TOLD ME TO CALL BOB'S I DID BUT THEY TOLD ME CAN'T DO NOTHING SO NOW I HAVE A BROKEN LOVE SEAT AND I PAY GOOF PROOF PROTECTION PLAN FOR THE NEXT 5 YEAR AND THEY CAN'T FIX MY LOVE SEAT OR REPLACE FOR A NEW ONE,MY QUESTION IS WHY BOB'S FURNITURE OFFER A PROTECTION PLAN AND THEY DO NOT DO NOTHING WENT SOMEONE HAVE PROBLEM.