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BOB SMITH MINI BOB SMITH BMW CALABASAS CALIFORNIA BOB SMITH AUTOMOTIVE STEVE DEMPSTERBOB SMITH MINI BOB SMITH BMW BOB SMITH AUTOMOTIVE BOB SMITH MINI BMW AUTOMOTIVE STEVE DEMPSTER RIPPED ME OFF THEY ARE RIP OFF AVOID THEM MINI COOPER COOPER S JOHN COOPER WORKS AUTO DEALER Calabasas California
I got RIPPED off at Bob Smith Mini. Consumers BEWARE!!! Bob Smith Mini, Bob Smith BMW, Bob Smith Automotive in Calabasas is Rip Off.
If you own a MINI COOPER, you need to read this. COOPER has put a special tool on the window motor of the MINI's only the dealer can replace the part. They won't even sell the tool to anyone. SO the consumer is stock taking their vehicle to the dealer and since they are the only ones that can do the job they RIP YOU OFF.
I needed my window moter replaced in my 2002 Mini Cooper. So I called Bob Smith Mini to get an estimate. They Service Advisor, Steve Dempster, told me it would cost me $135-$185. I tool the vehicle all the way to Calabasas and dropped it off on Monday January 21st, 2008.
On Tuesday, I got a phone call, from Steve telling me that I needed to authorize 21/2 hours of work to replace my Window Motor on my Mini Cooper, which would be $385.99. When I asked him what happened to the $135-$185 he Quoted me, he said this was a worst case scenario, and that if his technician finished the job in less hours, I would be charged less.
Around 3 pm on Tuesday, I get a phone call from Steve, stating that my car was finished and I owed them $385.99. Of Course, It took his technician the full 2 and a half hours to replace a window motor in a 2002 mini cooper. Any mechanics out there? Does this make sense? They are rip off artists.
I then called his service manager, whose name is Brian Howard. He goes by the name Howie, and guess what, he did not return two of my phone calls. He was at work, I made sure of that, but he decided he had better things to do than return my phone call. So he had another person by the name of Natalie N. Call me.
She head my side of the story and said she would talk to Steve the next day. Next day Morning Steve Dempster, calls me and tells me he understands my frustration but that I HAD AUTHORIZED $385.99.
Then I get a phone call from Natalie N. who tells me that she had spoken with Steve Dempster and that the original estimate of $135-$185 was a guestimate.
DO YOU GUYS FOLLOW? A reputable Dealership right off the 101 freeway hires people who guess how much it would cost to fix your MINI COOPER.
I am not the only person they have ripped off by the way. I have name of other cosumers, some in the MINI COPPER Club, who have told me they have been ripped off at BOB SMITH MINI COOPER. But that's a different Story.
I did My homework. Me being in the Automotive Industry, I also work for a Car Dealership. So I asked my service manager to pull up how long it would take to change the window motor in the MINI COOPER.
It only takes 1.6 Hours to replace it. That's what the book shows. Its the All Data Book, Most mechanics use it. I asked them what their labor rate was, they told me it starts at $135/hour. So $135 an hour at 1.6 hours we are looking at $216, and that's full retail.
But obviously that's not enought money for Mr. Steve Dempster who is a "motoring Advisor" service advisor. Then he had the never to call me and ask me if I wanted to flush my brake fluid and radiator. I'm sure they would have charged me $750 to do it, but I declined the work.
All I am saying is, do your homework before taking your vehicle to them. Call a couple dealers get their prices, as long as you are paying a fair price its not a problem.
These people knew I was in the car business cause I told them, and knowing that they still Ripped Me off.
I am a car fanatic. I have 7 cars. But BOB SMITH AUTOMOTIVE, BOB SMITH MINI, BOB SMITH BMW, WILL NEVER SEE MY BUSINESS.
EVER AGAIN!!!!
SHAME on them!!!!
Greg bebe
Ventura County, California
U.S.A.
1 Updates & Rebuttals
Bmw Stinks
Calabasas,California,
U.S.A.
BOB SMITH BMW SCUM OPERATION I KNEW I WAS NOT THE ONLY ONE HURT
#2Consumer Suggestion
Tue, September 30, 2008
I will never buy from Bob Smith BMW or BMW again. In fact I would never buy BMW again period! I have purchased 4 BMW's from Bob Smith BMW in Calabasas California over the past 4 years. Beginning around 2003 I believe. All 4 vehicles were leased and were NEW. I had quality problems from the very first car.
So 2003 I leased the first set of 2 new BMW's from Bob Smith BMW and had problems from day one. I had quality and service problems from Bob Smith service department, which was run at that time by the daughter was nothing short of a scam!
Yet after turning in the 2 vehicles after the lease term was up, I decided to trust Bob Smith BMW AGAIN (based on promises from Matt Smith).
Plus the other auto manufacturers did not have anything decent to offer at that time.
So we went ahead and leased 2 more NEW, BMW's from Bob Smith BMW. And guess what more quality problems and more service problems from the dealer (Bob Smith BMW). To make things worst upon returning these last 2 cars to Bob Smith, he broke a promise to me they had BMW charge me $600.00 on return for one of the cars which was returned in PERFECT condition and with 7000 miles BELOW the allowable lease miles of 12,000.00 Basically I only put 5000 miles on the car and later that month BOB SMITH BMW had it on their lot for a hefty profit and advertised LOW MILES on the windshield! I tried to get help from BMW North America. They were just as bad as the dealer (Bob Smith BMW).
Moral of this story: Buy Lexus, Mercedes, Acura, ANYTHING but a BMW. I normally would have said do NOT buy only from Bob Smith BMW of Calabasas California. But in this case corporate BMW (BMW North America is what they call themselves) , is just as EVIL and scummy as Bob Smith BMW the dealer!