Complaint Review: Bobs Discount Furniture Store / Guardian

I am putting this in here so that whoever is searching or planning to buy something from Bobs furniture store and also buying the so called Goof Proof (provided by Guardian) - then please think twice.

I bought the goof proof policy on my sofa last year as this provides 5 year repair/ripped sofa repair. My sofa had somme ink stains and also the foam from the arms was getting out of shape and sagging. I can pretty much touch the wood beneath the leather. So when I called them to have the stains removed / sofa repaired - the company stated 100 conditions - this is not covered that is not covered whereas when you go to Bob store the guys give false advertisement. It sounds like EVERYTHING is covered. It is a total rip-off. These guys should be investigated for their shady practices. After talking to Guardian I called up their in-house customer service deptt and the response I got was "Sorry" if Guardian refused then we cannot do anything. The sofa getting our of shape and foam getting pushed down is a product issue. They will not even acknowledge or even stand behind their product.

I am never going to buy anything from their store. It is all a sham. So whever is reading this - please do not fall in their trap. Don't be penny wise and pound foolish like me.

Buying "Goof Proof" is equivalent to "Proof - you have been goofed/Fooled" and you paid for it.