Complaint Review: Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis Paramedical Esthetician Cosmetology Skin Care Make-up & Skin Care Massage & Spa Therapy Nail Technology Full Specialist Make-up Artistry Permanent Make-up Microdermabrasion and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our ca

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM BOCA BEAUTY ACADEMY:

The consumer admitted in line 7 of the complaint that they did in fact receive the accurate corrected information (the very next day after Tammy initially provided an incorrect answer) from my staff that a Teachers License is not required in the state of Florida to teach in a Cosmetology School. In addition, each student is furnished with a school catalogue and one is available online as well. Next to the Instructor Training program it clearly states ' License not required to teach in the state of Florida". To the best of our knowledge, this I believe this matter has been settled to the consumers satisfaction.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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My wife who is a PA licensed Cosmetologist / Esthetician / Nail tech / Massage Therapist visited this beauty school to learn about the requirements for teaching in a Beauty school in FL. We recently retired and relocated here from PA and were unfamiliar to FL regulations. She was met by Tammy who proceded to explain the FL regs and stated that the Teachers Course was a requirement in FL to teach in a Beauty School. We paid the required tuition satisfied that we were doing the right thing. The next day my wife stops by a local Beauty School to measure the need for instructors and was advised by the staff that a Teachers course was NOT a requirement in FL. However helpful it may be - it is not required as Tammy deceptively stated. As we felt lied to we quickly reviewed the contract that was signed and discovered, in short, that All tuition AND application fees would be refunded if Boca Beauty was notified by certified mail within 3 business days of the signing of the contract. We quickly fired off a cancellation and demand letter to Boca Beauty and had the certified mail postmarked in 2 business days to which they received it within the required 3 business days. After 2 weeks I contacted Boca Beauty to check the status of the refund and was after 2 days received a call from "Guy" who is apparently their financial officer. Keep in mind I am a retired Physician with over 25 years of professional practice. I hold a Bachelors Degree in General Science and a Doctorate degree and, along with my wife, owned a diversified business for 25 years. To say the least Guy was not used to speaking to someone who saw through his BS in a second. First he starts off with "Good News - I am going to issue you a refund today." I already smelled something fishy when he started off with "Good News"!??  I said thats fine - How Much? to which he said it would be for a prorated amount of about $450. I stated that we met all of the requirements for a FULL refund of $1050. He replied that we did not get the cancellation request in by the required 3 business days to which I said I have a certified recipt that says I did. He said he would call me back after some investigation. He did call back - 5 times! Each time he tried to BS his way with a lame excuse why he wasnt going to refund the full amount. (we didnt get a certified letter) then (we did get the certified letter but it was signed after business hours - really?!) then ( I've "escalated" this to the owner and I can refund most of the amount due) finally (there are no schools that refund the application fee). After all this I realized Guy had never read his own contract! He was unaware of the verbage it contained. 2 weeks later we received a call from Guy on the day that they were required, by their own contract, to pay the refund after which they would be in violation and he said he needed our debit card number to refund the money. You guessed it - NO refund. 4 days later we got a partial (90%) refund. I am contacting the FL Dept of Education and BBB regarding the slippery way this company does business. Not that I expect anything to come of it but if enough complaints are filed then at some point it will have an impact on their business. Any business that conducts themselves in this manner is struggling at best or are just plain greedy. Best bet is to find another school. Whatever you do, dont pay in full. Pay as you go or you too will be writing a letter to Ripoff Report. PS - Dont you love how they reply to these reports with unsubstantiated statements. I asked to be called by the owner to discuss this issue - no call. Still waiting for the remainder of my refund. Although I am anonymous here, they know who I am - just ask Guy.