Body Of Change at L.A. Fitness Pasadena are incompetent. Unable to provide information for client in reference to remaining training sessions. Pasadena California
Body of Change and it's staff are so incompetent. I have been trying for 5 months to get information on how many sessions I have remaining. They have not been able to provide me with this information.
I did have expectations of renewing my contract, but this situation has totally "Killed that". They are a group
that lack professionalism and client satisfaction! I have called the corporate office and I still can't get a straight answer from anyone. The corporate office needs to gather the individuals working for them and set them straight on customer satisfaction. If they can't provide information on their clients via computer systems. Get that staff and sit them down and manually calculate how many sessions the client has remaining. What is the purpose of the trainer logging the date and time of the session if the staff representing the office is incompetent about keeping their records.
I don't have a problem with the trainer but with the so call office/desk staff at the facility (at LA Fitness/Pasadena).
The Body of Change needs to be reported to the Better Busn. Bureau!
Help!
Socorro
Los Angeles, California
U.S.A.
4 Updates & Rebuttals
BRANDY
ANAHEIM,California,
U.S.A.
DON'T WASTE YOUR TIME ..I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT
#5Consumer Comment
Thu, December 11, 2003
I REPORTED BOC TO THE BBB MONTHS AGO. I JUST RECEIVED A LETTER IN THE MAIL TONIGHT,INCLUDING A LETTER FULL OF BULL S*** EXCUSES FROM SOME ALMA SUCHILT AT (623)516-2200 EXT 114 TELLING THE BBB I'M THE LIAR AND THEY BELIEVED IT. YOU'VE COME TO THE RIGHT PLACE, WE JUST HAVE TO BE CERTAIN THIS SITE GETS OUT TO PROTECT OTHERS FROM OUR NIGHTMARES. I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT. GET THE WORD OUT!
BRANDY
ANAHEIM,California,
U.S.A.
DON'T WASTE YOUR TIME ..I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT
#5Consumer Comment
Thu, December 11, 2003
I REPORTED BOC TO THE BBB MONTHS AGO. I JUST RECEIVED A LETTER IN THE MAIL TONIGHT,INCLUDING A LETTER FULL OF BULL S*** EXCUSES FROM SOME ALMA SUCHILT AT (623)516-2200 EXT 114 TELLING THE BBB I'M THE LIAR AND THEY BELIEVED IT. YOU'VE COME TO THE RIGHT PLACE, WE JUST HAVE TO BE CERTAIN THIS SITE GETS OUT TO PROTECT OTHERS FROM OUR NIGHTMARES. I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT. GET THE WORD OUT!
BRANDY
ANAHEIM,California,
U.S.A.
DON'T WASTE YOUR TIME ..I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT
#5Consumer Comment
Thu, December 11, 2003
I REPORTED BOC TO THE BBB MONTHS AGO. I JUST RECEIVED A LETTER IN THE MAIL TONIGHT,INCLUDING A LETTER FULL OF BULL S*** EXCUSES FROM SOME ALMA SUCHILT AT (623)516-2200 EXT 114 TELLING THE BBB I'M THE LIAR AND THEY BELIEVED IT. YOU'VE COME TO THE RIGHT PLACE, WE JUST HAVE TO BE CERTAIN THIS SITE GETS OUT TO PROTECT OTHERS FROM OUR NIGHTMARES. I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT. GET THE WORD OUT!
BRANDY
ANAHEIM,California,
U.S.A.
DON'T WASTE YOUR TIME ..I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT
#5Consumer Comment
Thu, December 11, 2003
I REPORTED BOC TO THE BBB MONTHS AGO. I JUST RECEIVED A LETTER IN THE MAIL TONIGHT,INCLUDING A LETTER FULL OF BULL S*** EXCUSES FROM SOME ALMA SUCHILT AT (623)516-2200 EXT 114 TELLING THE BBB I'M THE LIAR AND THEY BELIEVED IT. YOU'VE COME TO THE RIGHT PLACE, WE JUST HAVE TO BE CERTAIN THIS SITE GETS OUT TO PROTECT OTHERS FROM OUR NIGHTMARES. I'M PRINTING THESE REPORTS AND POSTING THEM AT THE LA FITNESS I FREQUENT. GET THE WORD OUT!