Complaint Review: Body Of Change-Pro Fitness-LA Fitness

I love LA Fitness, the gym is very clean and the classes are great! As part of my package, I was offered a "Free Fitness Evaluation". What this really is, is a sales pitch for personal training. That wasn't too big of a deal for me, because I was already interested in it. But, be prepared for it. I had read all the reports from others on here, but I really wanted to train, so I thought I'd give it a go. The manager (salesperson) told me that he would be my personal trainer. This is not true. Your trainer is whomever is available at the time you select. There is no information about the trainer's qualifications, experience, or specialties. They are there training to be managers (salespeople). I have had a few previous injuries, which I told the trainer, but the next trainer would not know about them. There is nothing on file. If you read the contract it states that the trainer is not responsible for you if you get hurt...it's YOUR responsibility. It also states that they are not responsible for inexperience or negligence on the trainer's part...pretty scary. I was also told that I would have a training plan that would periodically change to enhance training. There really is no training plan. You have a book where trainers look to see what you have previously done, but that's about it. So, I called coprorate and cancelled. They were actually really good about it! The customer service associate was very professional and did not try and talk me into keeping it or signing up for anything else. I sought personal training elsewhere, which was much less expensive and NO CONTRACT, with a trainer who is upfront about her background/qualifiactions and will actually formulate a PLAN for me, which is all I really wanted in the first place! So, do some homework, before you sign up because if you sign up, you only have 3 days to cancel!

Michelle
Oswego, Illinois
U.S.A.