Complaint Review: Bodyguardz

If you get a bad product from these guys, don't expect any help or customer support from them. This company has the worst customer care I have EVER had to deal with, online or in store. I got a bad product from them and never received a refund or full replacement, I got nothing but short pointless email replies.

I purchased a set of screen protectors for my smartphone which ended up being faulty (The ends weren't cut right so the bubbled up, looked horrible. They were neither swift nor helpful in getting me a replacement. If I wanted a better product I was going to have to pay more money!

First of all, if I wanted it replaced I had to pay shipping to get the crappy product back to them. Otherwise they would do it and subtract the cost out of my refund/credit.

Secondly, since I had purchased this product with a discount coupon code I obtained from a friend, I would not receive a full replacement unless I paid full retail price for the replacement product! So in the end I would end up paying MORE than the price of the product since I had to pay retail and shipping costs to get the crappy ones back to them, and go through an incredible amount of trouble in the process.

I figure they must save their bad product for people who use coupon codes so in the end they get their full money if you want some good ones. They gave me no other reason to think otherwise! They sent me a bad product and wouldnt replace it unless I paid more money, bottom line. All I got from them was a one screen cover to replace TWO bad ones. You do the math, because they cant and they dont care to. They said they offered to replace them at no cost to me but this was a lie. A FULL replacement would have cost me full price.

Here is the extensive pointless email conversation I had with them. It reads from my first email to them at the bottom to my last post at the top (which they ignored, I never heard from them again). Don't make life a pain for you. DON'T buy from these guys. 

ME: (final email)
I received a replacement Ultra Tough, which I decided to apply to the phone and it works well. But I'm not going to send back the defective HD's unless I receive a second Ultra Tough so I get a full replacement. I don't care that I used a stupid promo code to get my protectors at a discount price, I expected a full quality product for the price I paid. And since I didn't get that quality with the TWO HD's I purchased, I should get TWO screen protectors as a replacement WITHOUT having to pay full price for the replacements. It's horrible business to act otherwise. I've never had a problem with any other online purchase like I have with this one. Sorry to be such a pain. 
Sent: Thursday, January 12, 2012 4:03 PM
Subject: Re: Customer Support [#820626]

THEM:
I'm sorry you feel that we were not helpful!  We did offer to replace the protectors that were defective at no cost to you.  I'm glad (my friend, name removed) was able to help you.

Have a great day!
Dianna
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


On Thu, Jan 12, 2012 at 3:53 PM, jalandub wrote:
Thanks, you guys were all pretty much useless. Luckily she's helping me out now with what could have been done so easily over a week ago. I hope I'm more thrilled with these new covers than I was with the customer service and the crappy HD's I got.  
Sent: Thursday, January 12, 2012 8:50 AM
Subject: Re: Customer Support [#820626]

THEM:
You will need to get the discount code from her.  If you created an account when you made your purchase you are eligible for a 20% returning customer discount when you sign into your account.  

We appreciate your business and have a great day!
Dianna
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


ME:
On Wed, Jan 11, 2012 at 4:24 PM, jalandub wrote:
Her name is (name removed). She posted on Facebook that she had extra codes to get rid of by the end of the year so I got one from her. 

THEM:
On Jan 11, 2012, at 4:18 PM, Customer Care <support@bodyguardz.com> wrote:

Can you please let me know who the employee is that gave you the discount?
Thanks,
Stephanie
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


ME:
On Wed, Jan 11, 2012 at 3:44 PM, jalandub wrote:
Ok I got in touch with her and she doesn't have any codes for this year. But I'm sure you guys have a code that can get me the same deal. Please let me know. Thanks. 

THEM:
On Jan 10, 2012, at 3:48 PM, Customer Care <support@bodyguardz.com> wrote:

The person you got the code from should have another one that is valid for this year.  You should be able to get a new one.

Ashley
BodyGuardz | Customer Care Teamsupport@bodyguardz.com

ME:
On Tue, Jan 10, 2012 at 3:37 PM, jalandub wrote:
The person I got the coupon code from said they expire at the end of 2011 so I can't obtain another code. I need the same discount offered for a new product because you sent me a bad one. It's bad enough I'm already having to pay to ship it back.

THEM:
On Jan 10, 2012, at 10:09 AM, Customer Care <support@bodyguardz.com> wrote:

You should be able to contact the person who gave you the discount code for this purchase and get a new code.  Please let us know if you have any questions.  Thank you.


Ashley
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


ME:
On Mon, Jan 9, 2012 at 7:09 PM, jalandub wrote:
I bought this with a promotional code that got me a discount. If I decide to pay the shipping to send these back will I be able to get the ultra toughs for the same price I got these faulty ones for? Or will I have to pay full price?

THEM:
Sent: Wednesday, January 4, 2012 12:31 PM
Subject: Re: Customer Support [#820626]

You are responsible for the return shipping costs back to us if you decide you would like to return the protectors.  We do not refund any shipping costs, so your refund would be $9.06 for the returned protectors.  Please let us know what you would like to do and we will be happy to assist you further.

Thanks,
Dianna
BodyGuardz | Customer Care Teamsupport@bodyguardz.com

ME:
On Tue, Jan 3, 2012 at 8:02 PM, jalandub wrote:
I think I would rather try the Ultra Toughs, But am I going to have to pay shipping on either item? I read the return policy but I don't feel that I should have to pay shipping for sending back a faulty product. 

THEM
From: Customer Care <support@bodyguardz.com>
Sent: Tuesday, January 3, 2012 12:51 PM
Subject: Re: Customer Support [#820626]

Thank you for sending in the pictures.  It looks like the protectors you received may have not been die cut and have what we call a 'Halo' affect.  If you like this material we can send you another protector to see if the problem was just that the protector was not die cut.  The other option you have is to return the HD Anti-Glare protectors for a refund and place a new order for the Ultra Tough wet apply protectors.  You may like these better.  The Ultra Tough protector is the most durable protector that we have and is fairly easy to apply.  Please let us know what you would like to do and we will be happy to assist you further.  

If you are ever in the area you can also stop by and we would be happy to have one of our guys apply the protector for you.  

Ashley
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


ME:
On Sat, Dec 31, 2011 at 9:25 PM, jalandub wrote:
Attached are pictures of the second screen protector. The edges actually look worse than the first cover. While I'm not happy with this product, both its application flaw and supposed anti glare ability, I am very appreciative of your prompt email replies. What are my options now? My friend who referred me to your website told me she liked this cover and the wet apply ultra tough. Maybe I'd be more satisfied with that product if I can get a full free replacement. Let me know what my options are. Thanks

THEM:
Sent: Friday, December 30, 2011 9:49 AM
Subject: Re: Customer Support [#820626]

Thank you for sending the images!  Have you tried your second screen protector?  If not, we would recommend trying the second one to see if it has the same issue or not.  Please let us know and we will be happy to assist you further.

Thank you for your cooperation in this matter!
Dianna
BodyGuardz | Customer Care Teamsupport@bodyguardz.com

ME:
On Thu, Dec 29, 2011 at 7:00 PM, jalandub@ wrote:
I've attached pictures of the faulty screen protector. 

THEM:
Sent: Thursday, December 29, 2011 12:05 PM
Subject: Re: Customer Support [#820626]

Thank you for contacting us.  Can you please send us a picture of the protector so that we can better see what the problem might be?  Thank you.  

Ashley 
BodyGuardz | Customer Care Teamsupport@bodyguardz.com


ME: (First emial to them)
On Wed, Dec 28, 2011 at 7:46 PM, jalandub wrote:
Order #820626Support IssueCustomer SupportNoteI received my anti-glare screen protectors today, and upon installation the top and bottom of the screen protector won't bind down to the phone, leaving it look like a shoddy job. The ends look like they're peeled up, and it looks like the result of a roughly cut edge. I need info on fixing it or getting a free replacement for a faulty product. So far I am not at all satisfied with this screen protector. The screen now looks more imperfect than before I put the screen protector on. Not just because of the sides, but all the specs that are on (and not underneath) the screen protector.

Don't make life a pain for you. DON'T buy from these guys.