Complaint Review: BodyWorks Skin & Nail Clinic

After being a valuable client for over 4 years I am unhappy with the service I have received from Body Works. On the first occasion a new employee didn't complete the whole service of a luxury pedicure.
The next occasion I turned up for my appointment and was told that I wasn't written down in the book for an appointment. I had to wait half an hour till I was able to go in.

Then a month later they rang me and asked why I didn't turn up for that appointment, they had written it in the wrong month and didn't apologise.

The third and final thing was I had an hour and a half luxury pedicure booked and was only given an hour, without the whole service being given to me, short cuts were again taken. I was rushed out as they had to use the room for another client.

Going to any beauty centre you should feel relaxed and pampered not rushed in or out and the full service should be given and every client should be treated professionally.

Amy
United States, California
Australia