Complaint Review: Bohemia Interactive

Recently I bought the game ARMA 3 in order to play online with my little brother while I am deployed. I spent $65.00 on the game, and played it for about a week. On March 14 2014 I tried to log into a server to play with my brother to find out the anti cheat engine battleye had given me a global ban. I tried to contact battleye to get the issue resolved, and got a response stating they do not unban anyone, and that I would have to buy a new copy of the game on a new STEAM account in order to play. I found this very frustrating as I just got done spending $65.00 on the game, and did nothing at all that could even be considered cheating. I then contacted the customer support at Bohemia Interactive. The representative told me to contact battleye, that Bohemia Interactive had no say in the matter. I tried to recontact battleye and got no response so I emailed the representative at BI back. I asked for their assistance in getting this issue resolved and again explained the situation they stated that they did not care, and this was not on them because I could still play the single player version of the game.

I have recently been in contact with many players (currently 32 players exactly) who claim to have the same exact issue with the game. This appears to be a well thought out ploy of toss the problem back and forth to get more money out of the game. One of the players I have spoken with online and over the phone has stated he purchased multiple copies of the game, and recorded multiplayer game play to the point he would get banned for nothing. He contacted battleye and after ignoring him for a month they responded that their product will never ban a player that is not cheating, and the issue is now locked so no further emails from his email address will be replied to.

Buyers look out for this ARMA 3 is a very fun game to play, I wont get on here to say not to buy it just know what to expect if you are caught in the same trap. Currently I have taken the following actions against BI

Contact STEAM file a report
Contact my bank file a complaint of fraud
Contact MasterCard file a complaint and request a chargeback
Contact the BBB file a report
Contact econsumer.gov file a report

I would suggest anyone caught in this trap to do the same. Also keep BI in the loop each step of the way, just because their actions are unprofessional does not mean unprofessional attempts to make this right will work.