Complaint Review: Bohyme

I am a licensed stylist with extensive experience in hair extensions. i had trained in a new sew-and-link method that relied specifically on Bohyme brand hair, Hand-Tied only. I had originally been purchasing it through World Hair Systems (who has great customer service) but had switched to purchasing through LuxeRemi as it was a heavily advertised licensed retailer of Bohyme (one of five) and I was impressed by their marketing.

Bohyme hand-tied hair is roughly $250 per package, depending on length and color. Typically I was purchasing about two packages of hair per client to perform the service. The premium price was justified by the knowledge and expectation that as advertised at that time, the Bohyme Hand Tied Hair was as follows:

*Cuticle Intact

*Cuticles all facing the same direction (as it grew out of the head).

*Highest Quality Hair

These points were important as non-premium hair will matt, tangle, become brittle, frizz and break if the cuticle is damaged or facing the wrong direction on the weft. 

My initial purchases through World Hair had no issues, but shortly after switching to LuxeRemi I experienced a serious quality issue and immediately documented it on video and in pictures and sent an email to LuxeRemi for an explanation and a refund or compensation. I lost a client over the incident, as the hair immediately began to mat after washing, and as it was a sew-in weave, the hair dreaded into the client's own hair, resulting in the hair having to be cut out at the nape. I expected at the very least an explanation and a refund to the client, but was given the run-around and eventually scoffed at.

At first, Andrew Hsu insisted I send him the damaged hair so that he could run it by the lab to determine the issue before a refund could be issued.( I was later informed by Bohyme that they do not have that policy as they do not have a lab for that purpose.) As i was about to do another service, I sent brand-new, unopened product along with that sample for refund as well, wanting to err on the side of caution until the issue was resolved. LuxeRemi accepted the unopened product and assured me that I would recieve a refund,but did not refund my money and began ignoring my emails. 

After several months of being ignored, I found LuxeRemi on Yelp and gave them a negative review, furnishing images of my client and the damage the extensions had created. 

Shortly after posting this review, someone created a fake Yelp account with the sole purpose of leaving a false, negative review about me under the salon that I lease my chair from. The review claimed that I was a witch, who gave them such bad hair extensions that they had a bald patch the size of Oregon on their head.Much of the language referenced info from emails I had sent to Andrew Hsu. To prove they had been a victim of a bad service, they posted an image that appeared to be a person with large bald patches. As a stylist, I recognized immediately that this image was not hairloss due to any extension method I provided, and was more similar to a disorder called alopecia areata. Furthermore I was able to use Google Image search to verify that the image was stolen from an Alopecia forum, and was also a picture of a man. I have a very good reputation outside of this review, and if I did have an unhappy client I would definitely have heard about it long before a Yelp review, and my insurance would have easily compensated someone with a real claim of that nature. While the image was later removed, the review still exists and I would have to hire a lawyer to get Yelp to furnish me with the IP address or other information to prove the identity of the poster. 

Around this time another stylist who had similar issues contacted me and asked my permission to include my experiences and complaints in her legal documents and she contacted Bohyme on my behalf to see what corporate had to say. According to this stylist, she was given the run around as well, until finally she was able to speak to someone who scoffed at my complaints and when she brought up the Yelp review, the executive she spoke to literally laughed it off and said that I would have no luck proving that they were behind any retaliation. I was offered no explanation or compensation by Bohyme on behalf of LuxeRemi, who you would at least think they would want to address the issue of theft of my refund.

It is my belief that LuxeRemi sold me damaged or low-quality hair at a premium price, and intentionally stole my refund, and that Bohyme is fully aware of the situation and sees no reason to do anything about it. 

One explanation that was given to the other stylist regarding the status of my refund was that I took too long to send the product in, and could not be refunded. Unfortunately that doesn't explain why the package wasn't returned to sender in that case, nor what became of the damaged hair.