Complaint Review: Book Blast Pro

on the 8th September I was contacted by a representative of Bookblast Pro wanting to republish my book. after many phone calls he convinced me to sign a contract to republish. Two weeks later the same representative began pressuring me to take out a marketing plan which cost one thousand dollars a month. Ted, promising transparency and value for money and also that I would be in complete control of being able to cancel and get a refund any time. I began to get worried at the lack of action and the tasks completed re my book. I ended up having to pay another thousand dollars to a private contractor to design a cover as the covers provided by their team were so badly and amateurish. I spoke to Ted Kennedy about my concerns, he just tried to convince me they were good. On the 27 Th October I first wrote complaining that I had grave concerns and wanted to cancel the contract for marketing, and get a refund. Since then I have written 5 emails asking for a refund and to cancel the contract. I have spoken to a customer service member Kaiden, who also promised to call me back and didn’t then finally called me a week later, saying he was investigating. It seems this company has no schedule of tasks in their marketing, they just take the money and run. I emailed again saying I was cancelling the book publishing contract as well as the marketing plan and wanted a refund. I feel sincerely they are stalling, because there is a clause in their contracts that is relevant to time of cancellation and money refunded. The longer they can draw it out the less money I am paid. I asked them to clearly state services provided in a list, I received a reply that they had completed internal galleys (text) check and layout and the cover of the book. I pointed out they didn’t even do the cover -I did. I have been charged, 09.September.2017 $316.55au 28th September 2017 $1,261.86au 10th October 2017 $299.30 a total of $1,877.72 Australian by this company. I seek to be refunded in full, and ask BBB to look into the operations of this company. I do not wish to continue with them, I feel I was unduly pressured into signing a contract and they have not provided any marketing services to date or even done a good job with the simple republishing part of the two agreements. Its bad when you pay for a service and then have to hire someone outside to re-do the work. Thank you for your time and assistance in this matter. The company Bookblast Pro are not replying to emails, or attempts to contact them.