Complaint Review: Book Net Ltd.

I tried to help a student, or so I thought by buying some magazines, that were going to donated. But I found out after I wrote the 4 checks, that the money had not been put in my account as of that day. And my fiance was not happy about the donation to the Children's Hospital. So I cancelled my order within the stated 3 days like it says on the back of the invoice/receipt. I sent them all the paperwork they wanted, sent it in overnight mail to CA from NC. But the checks were automatically debited from my account anyway. I never got my refund, not did the hospital get the magazines.

Ever since 5/24/02 I have been trying to get my money back. I have sent 2 packages of the information they requested in order to do a refund. They wanted copies of the invoices and my bank statement showing that the money was debited. I sent copies hoping that it would be cool. Yet no money came.

So then I contacted the Better Business Bureau. After the Better Business Bureau's 2 trys to get them to return my money they sent me a response saying that I had already been refunded, per the company. I even had to send the Better Business Bureau copies of the information because the copy said they never got the prior 2 packages. Yet I have the signature/delivery confirmations from the post office to show that it was delivered and who signed for it. But I have not gotten the money yet. That letter was dated 8/2/02. It is now 8/16/02 and still no money.

The Better Business Bureau said that they cannot help me anymore because my file has been closed and they cannot open it back up. I asked if I could file a complaint that I never got the money and they said no to that too. Now what can I do. I'm out of money by $390. Any suggestions???? I'm definitely not going to try to be nice to anyone. Its all these dumb people's fault.

Michelle
Durham, North Carolina