Complaint Review: BOOKING.COM

WE BOOKED ON BOOKING.COM TO STAY AT DIAMANTI VILLA IN SKIATHOS GREECE FOR A WEEK AND MY WIFE GAVE HER DEBIT CARD INFORMATION FOR THE RESERVATION. THE NEXT DAY WE WENT TO THIS PLACE AND THE OWNER STARTED MAKING INAPPROPRIATE SEXUAL COMMENTS ABOUT MY WIFE'S APPEARANCE WHICH REALLY IRRITATED BOTH OF US. HE ALSO SHOWED US A ROOM WITH TWO SINGLE BEDROOMS AND WE EXPLAINED THAT WE ARE A COUPLE AND THAT THE PICTURE ON THE RESERVATION SHOWED A DOUBLE BED. HE SAID YOU CAN COMBINE THE TWO BEDS AND MAKE A DOUBLE BED !!!! NATURALLY WE DID NOT WANT TO STAY THERE SO WE CALLED ANOTHER TAXI TO TAKE US BACK TO SKIATHOS TOWN TO LOOK FOR A DIFFERENT ROOM. WE BOTH FELT VERY UNCOMFORTABLE STAYING IN THE DIAMANTI VILLA PROPERTY AFTER THE WAY WE WERE TREATED BY THE OWNER.  AFTER A LOT OF HUSSLE, WE FINALLY FOUND A ROOM AND AS SOON AS WE ARRIVED IN OUR ROOM WE CALLED BOOKING.COM TO REPORT THE INCIDENT AND ENSURE THAT THE ABUSIVE OWNER DID NOT CHARGE MY WIFE'S CARD.  BOOKING.COM PROMISED US THAT THEY WOULD DO WHAT THEY COULD TO STOP THE OWNER FROM CHARGING MY WIFE'S CARD SINCE WE NEVER STAYED AT THIS PROPERTY.  WE ALSO CALLED THE BANK AND FROZE THE ACCOUNT WHICH MY WIFE DID NOT REOPEN UNTIL MANY DAYS LATER WHEN SHE RETURNED TO TUSA.

TO OUR DISMAY, WE FOUND OUT THAT THE OWNER OF DIAMANTI VILLA CHARGED MY WIFE'S DEBIT CARD ABOUT $700 IN NOVEMBER, 2016, NAMELY 4 MONTHS AFTER THIS INCIDENT !!!!  MY WIFE'S BANK WHICH IS ALLIANCE UNION EVEN CALLED HER AND ASKED IF THE CHARGE WAS AUTHORIZED AND MY WIFE TOLD THEM THAT IT WAS NOT AND THAT THEY SHOULD NOT LET THAT CHARGE GO THROUGH.  STILL, THE CHARGE WENT THROUGH AND NOW THE BANK REFUSES TO REFUND MY WIFE'S ACCOUNT AND CLAIMS THAT WE NEED TO TAKE IT WITH BOOKING.COM

WE CALLED BOOKING.COM TODAY JAN. 3, 2017 AND EXPLAINED THE SITUATION. FOR SOME REASON THEY WOULD NOT LET US SPEAK TO A MANAGER WHEN WE CALLED THE FIRST TIME AND SPOKE TO A CUSTOMER REP BY THE NAME: TATIANA PATU WHO SHE SAID IS LOCATED IN BARCELONA.  WE CALLED AGAIN AND SPOKE TO AN ITALIAN LADY AND AFTER A VERY LONG HOLD FINALLY A MANAGER BY THE NAME: GEORGE MARINO PICKED UP THE CALL. HE TOLD US THAT THERE WAS NOTHING THAT BOOKING.COM  COULD DO ABOUT THE SITUATION  AND THAT WE WERE PRETTY MUCH ON OUR OWN BECAUSE HE SAID WHEN YOU BOOK WITH BOOKING.COM THE CHARGES ARE FINALLY AND CANNOT BE REVERSED UNLESS THE HOTEL OWNER WANTS TO RETURN THE FUNDS !!! WE EXPLAINED THAT WE WERE SEXUALLY HARASSED BY THE DIAMANTI VILLA OWNER AND THAT THE ROOM WE WERE PROVIDED HAD 2 SINGLE BEDS INSTEAD OF A DOUBLE BED.  MR. MARINO SAID THERE WAS NOTHING HE COULD DO AND THAT THERE WAS NOBODY ELSE TO COMPLAIN TO IN BOOKING.COM AS HE WAS THE HIGHEST LEVEL WE COULD GO TO TO COMPLAIN ABOUT THIS HORRIBLE SITUATION.