Bookmasters Mailed almost 500 damaged books...refused to refund them! Ashland, Ohio
After receiving books we had printed through Bookmasters, we noticed several printing errors (strange ink blots on covers, warped pages, ink bleeding onto opposite pages, etc). We immediately contacted the company and were told the matter would be promptly handled. We were told to mail (2) copies of the book to them, as well as, email photos of damages. We did both and waited for a timely resolution. It has been close to a year and we are still waiting for this to be resolved.
We have constantly made phone and email attempts. We finally received notice that the company will only refund $300, plus 10% off next printing. While we are grateful for an attempt being made, we have almost 500 damaged books (over $2500 ) and find their resolution inappropriate and insulting. Thankfully, we have documentation stating their refund policy and are awaiting legal resolution. Beware of working with this company due to severe quality issues, as well as, refunds when damaged product arrives.
1 Updates & Rebuttals
Bookmasters, Inc.
Ashland,Ohio,
Bookmasters Addressing Customer Complaint
#2UPDATE Employee
Thu, April 04, 2013
Bookmasters has been working directly with this customer to address her concerns. Bookmasters prides itself on providing exceptional customer service and we apologize that we have not met this customer's expectations.
Today, this customer's comments were forwarded to the member of Bookmasters' production team that is managing her account and they are doing what they can to resolve her concerns as quickly as possible.