Complaint Review: BOOMERANG

I WENT TO THIS BAR ON A THURSDAY, IT WAS KARAOKE NIGHT...I WAS HELPED BY THIS NICE WAITRESS..MY BUDDIES AND I ORDERED SOME FOOD, AND ACCORDING TO THE WAITRESS, WHEN THEY SERVE FOOD, THERE SHOULD BE NO SMOKING. IN FRONT OF US WAS A GROUP OF MEN, LATE 20'S, SMOKING AND BLOWING SMOKE RIGHT OVER OUR FOOD WHILE THE WAITRESS WALKED BY TO SERVE IT TO US. I MADE A COMPLAINT, BUT THE MANAGER WASNT AVAILABLE. THE PERSON IN CHARGE WAS ERICA, WHO OFFERED US A COMPLIMENTARY MEAL, BUT NEVER TOLD THE GENTLEMEN TO STOP SMOKING, WHICH DEFEATED THE WHOLE PURPOSE!! I GOT UP TO GO TO THE BATHROOM, AND FROM THE CORNER OF THE KITCHEN FLOOR, I SEEN A ROACH!! IT WAS A BABY ROACH, BUT IT WAS THE MOST DISGUSTING THING I HAD SEEN IN A RESTAURANT! AT THAT INSTANT I ASKED FOR MY CHECK, BUT THEN I REALIZE THE LADY ERICA STILL CHARGED ME FOR THE "COMPLIMENTARY" MEAL, PLUS ADDED EVERYONE ELSES ORDER FROM THE TABLE, WHEN I DELIBERATELY ASKED MY TAB TO BE SEPARATE!! SO INSTEAD OF ERICA JUS RE-WRITING THE TAB, SHE CALLS OVER THE WAITRESS, AND YELLS AT HER IN FRONT OF THE ENTIRE BAR! THE BARTENDER WAS EVEN SHOCKED, HASEL, WHO BY THE WAY WAS GREAT! BUT OVERALL, IT WAS UNPROFESSIONAL, I REALLY DIDNT WANT ANYONE GETTING IN TROUBLE, THE WAITRESS LOOKED EMBARASSED, AND IT WASNT EVEN HER FAULT! U WOULD THINK MANAGEMENT WOULD KNOW HOW TO COMPOSE THEMSELVES AND FIX THE ISSUE AT HAND...LONG STORY SHORT, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! IVETTE Orlando, Florida
U.S.A.