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  • Report:  #1401547

Complaint Review: Boost Mobile

Boost Mobile myphoneguardian.comZurich American Insurance Co.Brightstar Agency LLCGadget Guardian Boost Mobile Phone Insurance Nationwide

  • Reported By:
    brk — New Castle Pennsylvania USA
  • Submitted:
    Thu, September 21, 2017
  • Updated:
    Thu, September 21, 2017

On 4/21/17, I purchased a new phone thru Boost Mobile and purchased their phone insurance.  In July of 2017, the phone was dropped and the screen was cracked.  I called for a replacement several weeks later, when the crack was spreading, and was asked the date of the original damage.  I estimated the date (my fault) and was told, "Nope!  You can only file within 60 days."  Apparently, the claim was a few days out of "warranty."  Therefore, the claim was denied.  So because I wasn't going to file a claim at all until the damage worsened, I am being "punished" by their ridiculous policy standards.  I am cancelling this policy, changing phone providers, and will also file a complaint with the Attorney General's office.

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