Complaint Review: Boost Mobile North Carolina

I contacted Boost mobile after I reported the fraudulent charge to my bank. The customer service department claimed that they cannot look up a charge from the credit card number used. They claimed that I needed to provide a telephone number for the account to process a refund. After several minutes of heated discussion with their CS department I was given a different number to call to check the card against a purchase.

The first thing I heard on that number was an automated explanation that they are a sales line only and cannot conduct CS transactions. The CS department is either misinformed or trained to lie to people who call in wanting a refund on their allowed fraudulent actions. There are measures a company can take to ensure that someone elses card is not used to make a purchase through their automated services but they do not employ those thechniques. After seeing multiple unanswered complaints here on ripoff report I assume that this is a common problem with Boost Mobile. This company perpetuates and supports fraud on a nationwide scale.