Boost Mobile Sales Representative Lies and the Customer Pays Hagerstown Nationwide
A member of my phone service with another company decided to switch to boost mobile. When switching to boost, the sales agent told us that Boost Mobile would cover the early termination fee from the other company. A month goes by and no fund have been sent to cover the fee. Call customer care and find out that it is not in Boost Mobile policies to cover termination fees. I wish I was given the correct information before I allowed the switch between the phone companies. Asked to speak with a supervisor, the person then created a case assuring me that this would be resolved. After waiting close to a week with no follow up, decided to call Customer Care back only to discover that my case has already been close due to insufficient information. Well of course you don't have any information because NO ONE CALLED ME!!! Get transferred to another supervisor who assures me that she will email the corporate office and I will get a resolution within 24 hours. Once again...no phone call or email. By this time it's been weeks of back and forth with different customer service agents and supervisors and no word from corporate! Now I'm stuck with a $200 fee from my original phone company and the only offer I've received to resolve this issue is a $5 credit on the boost mobile phone bill and meaningless excuses! What a ripoff company!