Boost Mobile SPRINT terrible customer service, no fix, no customer service, no solution, no fix santa barbara, california Nationwide
I've been a long time boost mobile customer. For the past month and a half, I am unable to connect to PUBLIC wifi networks. I have troubleshooted several times with Best Buy, My ISD Department, Boost Mobile Customer Care (TERRIBLE SERVICE--UNBELIEVABLE), online forums, etc.
They offer no solution for my phone and I've done a factory reset. I am being told that it is a Boost Mobile issue, replacing my phone will not remedy the situation. This is not okay.
All of my subscriptions that I PAY for, have been useless for the past month, HBO, Netflix, simply because my phone doesn't connect to Public Wifi. My business absolutey requires WIFI and I don't have a trust worthy cell phone.
I'd like a full month of account credit for the countless hours I have had to spend with your customer care department, my ISD department, Best Buy Geek Squad and in online forums trying to fix my phone which you guys will not even realy put fourth the effort to fix. This is not okay and I am VERY dissapointed. I have always supported Boost Mobile, and I have NO complaints until this one.
Also, when I called into customer care, and reported that I'd like to make a complaint, they transfered me back several times to the MAIN menu. Why is your staff not training to take complaints???
Please issue a fix!!! Note that the issues have occured since the update of software on the phone upon recommendation from Boost Mobile/galaxy s3 prompts.
Did I mention that I'm on the phone with boost mobile right now and they were supposed to give me a response time of 5 minutes? Well I've been on hold for 55 minutes!!
Thank you.