Complaint Review: BoostMobile

My husband and I are with BoostMobile and had separate accounts. Mine was taken out on the 3rd of each month and his on the 9th by auto-pay.

On September 3, 2020, we requested to be put on the Family Plan, which we would have us both billed and monies would be automatically taken out on the 3rd of each month. I made sure to and tell the Customer Representative to make sure she cancels my husband's auto-pay on September 9, so that it doesn't automatically come out. She said she would.

On September 8, I received a text from my bank that an auto-payment went to Boost. I called Boost immediately and they explained that the auto-payment accidentally went out and that I would be refunded in 7-10 days. I have called several times since then and keep getting the run-a-round i.e., your refund is in processing.

On October 12, I still had not received my refund, and when I called  BoostMobile and requested to talk to a Supervisor a gentleman named, Juan, told me that I no longer was owed a refund and it had been the case had been closed since September 12, due to the fact that my husband went over his usage, which is impossible because we canceled his coverage six days early.  We pay our bill a month in advance and he was paid up until September 9, and we switched to the family plan on September 3. I explained this to Juan and he gave me the company spiel about he understood but there was nothing he could do.

I called the local BoostMobile store and they agreed with me and called the Customer Service Center to no avail.  They told me actually it wasn't the auto-payment that was taken out it was something else entirely. The original Customer Representative I talked too made a mistake and charged me wrong. I was just unlucky enough to have my debit/charge card on file.  So this is where I am at.