Complaint Review: Boss optima Carpet Cleaning

I asked them to clean my mattress and couch. They charged a whooping $319. A guy showed up and said, for a King size mattress and couch with cushions its $450. I had relayed this information when I booked them. At the time of booking, they told me some discount if I pay them then. I had booked close to 20 days before my appointment. Anyway, I wasn't going to pay $450 for cleaning a couch set and a Mattress, mind you that there were no stains or anything on them it was just a general cleaning cause I am have a little OCD about cleaning. Cosequently, I said BS and canceled the appointment. They said sure we will reimburse you ! I was glad.

Today it been close to 2 month, 8 calls later with minimum wait time of 20 mins and many Cathy(sweet talker) will call you right back or Micheal Ochoea(president) will call you right back, they never did. After being a nuisance to them, they did call me back. And now I get your check is in the mail !

When I canceled, they said I should have got my money in 4 -5 bussiness days. It is funny they will accept your card but won't put money back in there but will send you a check. I think my time is wasted and my money is gone!

So, if you want to pay a company not to show up and do there job while playing with you these games and if you are a masochist I would definately recommend them.

Otherwise, Stay the F**k away!

Further, all they do is call a guy from a local area who is not in anyway connected to them. I did not see any logos or any training or requirement.

Subsequently, I did call a local company which charged me $125 for the same and did a stellar job. (I gave him a $25 tip so say $150)

Sincerely,

Someone who got ripped of by Boss Optima!

This is in response to Elizabeth - July 14th 2017

We are a Company that leverages the power of the internet to discover, source, and select providers from around the country who are open to learning new skills and have a desire to excel at their craft. At this time, and during the situation with Elizabeth's Husband and Brother in another State, we find ourselves in Situations where our "Partner" Locations are unable to provide service and we have to discover additional providers to deliver service to the community.

As with some situations, we did make a mistake in this situation and have used this discrepancy as a Training Tool with our Teams to ensure that this type of situation will not happen to someone else we reach out to. Our level of Quality and Commitment to our Clients is above and beyond that of a Local Carpet Cleaner and we offer a complete 30 Day Redo Policy Free of Charge. This is why we source only those that are committed to 5 Star Customer Service.

If we reach out to you in the future, please rest assured that we have been in Business for over 25 years and we have no desire to slow down anytime soon. Additionally, we ensure that our clients are 100% Satisfied with our Affiliates, so this takes time to have payments reach our vendors.

With a desire to maintain high standards, at times, we have reached out to sourced affiliates to offer a Partnership Agreement and we have set up locations in the United States. Where we are not "Flashy" we get the job done right each and every time.

Thank You, 

Ralph

Social Media Support

Boss Optima

My husband owns a local carpet cleaning company in MO. My brother owns a totally different carpet cleaning company in IL. 

BOTH have been called up by Boss Optima the day before the job asking them to clean for them. They had no contact prior to the phone call, there was no "Boss Optima Training'.

When asked, Boss Optima didn't know the sq foot of the carpet needing cleaned the very next morning. When my husband arrived to clean one sectional, there were three sectionals instead of one. Boss Optima apparetly "forgot to mention" the extra two sectionals. Whoops!

They appear to randomly quote jobs with no regards to the actual work that is needed. They charge the consumer twice as much as local rates, and you are getting the exact same cleaning service. Our experiance as one of their "talented technicians" was not good. 

I would 2nd the original posters advice. Call a local company. Don't pay extra for someone to call a local company for you. 

The above service franchise partner was released from his partnership with us due to poor quality standards. This report is simply an act of revenge for being dismissed from our organization. Our company is over 20 years old and we have strict quality standards that must be met by all service franchise partners.  We require all service franchise partners to perform our services to our exact guidelines. Unfortunately, this partner was not able to do that.  In our 20 year history our company has achieved an A+ perfect rating with the Better Business Bureau. We offer the longest warranty in the industry. And we offer every customer a free test cleaning before purchase to show our superior cleaning  results. We feel we have some of the most talented technicians in the world working for us. And if any customer ever has concern about something they read on this ridiculous report , I ask you to please call our headquarters at 1-800-566-9814 and we will issue a simple money back guarantee on your service, if it it is not the best you have ever experienced.