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  • Report:  #1048780

Complaint Review: Boss Resurfacing & Outdoor Living

Boss Resurfacing & Outdoor Living Would not fulfill lifetime warranty on faulty product Grapevine Texas

  • Reported By:
    Frank — Coppell Texas
  • Submitted:
    Mon, May 06, 2013
  • Updated:
    Wed, May 14, 2014

I had an epoxy floor system applied on my back patio two years ago. The company insures a lifetime warranty on their product. After 8 moths, the epoxy started coming up in multiple places. After informing the company, they "patched" the damage, which held up for about 2 weeks.

I've tried contacting the company multiple times, and every time they've given me the run-around. I finally decided to go to their place of business and confront them in person. They are refusing to honor their lifetime warranty, and instead, offered to fix it for a fee (about half of what it cost originally, and they only want to remove the part that's coming up and redo that section). 

I contacted another company to give me an estimate on the damage, and he told me that they should be honoring their warranty. 

1 Updates & Rebuttals


Frank

Coppell,
Texas,

Follow up number 1:

#2Author of original report

Wed, May 14, 2014

 

After a number of conversations with both Keith and Susan, Boss has agreed to put our patio on the schedule for a redo.  I will follow up on this forum when the work is completed to our satisfaction.

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