Complaint Review: Boulder Stained Glass Studios

A man who was doing the labor on my house sub-contracted Randall D Leever at Boulder Stained Glass Studios to cut the windows in Frosted Glass. When he received clear glass, Mr Leever, who had taken the check of $112.49 that I had written for the man to give him, he refused to return the money when the man told him that this was unacceptable,. The man told him that he had asked for frosted glass. He had never questioned the man regarding what he meant by frosted glass. First Leever told the repair man that he not made such a request. When the man gave him proof that he had made this request, Leever feigned ignorance and mocked the mans South African accent. He told the repair man that he could sandblast the glass but the man told me that this lowered the quality of the glass. I called Leever to discuss the matter and he began shouting at me, so I hung up.

Since Mr Leever did not fulfill his obligation, I cancelled the check until he delivered the product that we ordered. Leever called demanding payment. I told him that I would be more than willing to pay him and return the other windows when he provided me the frosted glass that I had requested. Leever began mocking me, refused to correct his error, and said that he did not know what frosted glass was. Given the quality of his work as demonstrated on his website, we trusted his ability to deliver frosted glass. Other glass companies all knew what frosted glass was. Mr. Leever was merely manipulating me instead of taking responsibility for his failure. He did not respect me as the customer. Mr Leever has not only refused to give me what I originally requested but now he is threatening to put a lein on my property if I do not pay him $112.49 plus $35.00. He said that he refuses to honor his offer to sand blast the glass and will not take back the wrong windows that he gave us. The man is willing to testify that Mr Leever has not been faithful to the original contract.