Complaint Review: Boulevard Hair Salon

The following complaint was submitted on 12/2/2004 2:11:36 PM

COMPANY OR ORGANIZATION INFORMATION:

boulevard hair salon
1075 Western Ave
Chillicothe, OH UNITED STATES, 45601
(740)775-2583

COMPLAINT INFORMATION:

Date Received:12/2/2004 2:11:36 PM
Primary Complaint Classification: Product Quality
Secondary Complaint Classification: Service Issues
Complaint:
First week in nov I stopped by to get a price on a curly perm, they said the perm cost $57 , I made appointment on Nov 8th and also made a appointment for a color on my hair , I told Tonya I wanted a curly perm something I didnt have to style , I just wanted to add a product and let it dry and use a pick to fluff my hair, if needed .

Tonya stated she will perm my hair and that I will like it , after the perm was out Tonya trimmed my hair , I thought it was to shape the perm but she styled my hair and I noticed it was straight when I looked at it in the mirror , Tonya said no it is curly , it looks fine . I went to pay for my perm , they said $71 , I am permently disabled and I have a memory problem, so I paid them the $71 when I got home I looked at the paper where I had the price written down, they charged me $14 to trim the bad perm they put in my hair . I was so upset about the money I wasted .

Before I left the salon and said my hair feel straight , Tonya said wait 2 days before washing your hair but I waited 3 days , I went back to the salon on the 12th of nov . showed them my hair , I made appointment to see if they could fix my hair the next week . I went in for the appointment I was late due to the bad traffic on western ave , Tonya took me back anyway and said instead of perming your hair again let me cut it and see if you like it better , so she cut my hair and the perm still looked very bad , my part it is straight for 3 inches in the front, I style it in the front but the back is straight except you can see where the perming rods were in my hair ,

Tonya asked me to call back next week , it was thanksgiving and I was out of town , I called on Dec1 and was told I can not get my hair redone , Talked to the manager Windy on Dec2nd and she said they lost money because I missed my color appt. and that I got a free hair cut . I am so upset that I spent $71 for a bad hair do . This is a Bad Company

Desired Settlement: Refund
Settlement Explanation: I want a full refund , this is a bad company and I received a poor quaily of service , I was cheated , lied to about my hair being perm and looking good

I want this refund , I would like to seek a Quailty Salon to get my hair styled in the furture .

Customer Service Rep: Mr.Windy & Tonya
Product or Service: Curly Perm
Salesperson: Mr.Tonya
Payment Made: Yes
Purchase Price: 57
Disputed Amount: 71
Payment Method: Check
Purchase Date: 11/8/2004
Problem Date: 11/8/2004
Complaint Dates: 11/8/2004,11/12/2004,12/1/2004

Aj
chillicothe, Ohio
U.S.A.