BowFlex Definitly not free. Not risk FREE! 6 week free trial a scam!! Internet
I participated in a 6 wk free trial period advertised by BowFlex. I received my home gym. Despite telling the rep I wasn't ready to place order. Was only calling for the specs of the home gym and find out price if I decided to keep. I said that atleast 2 to 3 times. The rep made me feel as if I had to order after my cred was approved.
He told me didn't matter, I could just send back and I wouldn't have to pay. He told me all I had to pay was shipping back.( Not for their cost to ship to me, that was not made clear) I was getting bills before my free 6 wk trial period was up. Was told to disregard since I was returning product.
Got another notice stating it was now up from $20 to $80 because of late fee's. Had to pay to keep off of credit report. I was told upon receiving the gym I would be fully refunded by check. It cost me a total of $80.00 in payments. It cost me $211.76 to ship back. And now their charging me $135.24 for their cost to ship me the gym.
At first they told me it was to cover the missing pieces to the home gym(UPS lost one of the box's. How do you lose a 4ft 75lb box? I dunno), then later I was told it was for their shipping cost. So now if the Better Business Bureau doesn't step in to help me? Or the Attorney Generals Office when I can get my complaint filed I will be out a total of $427.00.
And my $80.00 that was to be returned? Well I was informed that it was applied to my bill, and left me with the $135.24 total. I have learned a hard, expensive lesson. One I could not afford. Was hoping to get refunded before Christmas. Not going to happen now if at all. Stay away from ordering anything from BowFlex or Nautilus. Their hand in hand.
Sherrie
Lavaca, Arkansas
U.S.A.
1 Updates & Rebuttals
Sherrie
Lavaca,Arkansas,
U.S.A.
I win, sort of.
#2Author of original report
Sun, April 19, 2009
My update to my report is this. I contacted the Better Business Bureau for that state and conversed back and forth through them. I stated to the Bureau that no matter the outcome of this or what the company was requesting I would not be paying them another dime. And after a few e-mails to and fro it was decided that I didn't owe them any more money and I was so called "forgiven" of any further or existing charges. And only after that did the company let it be known that if I wanted my payments returned to me as promised that I just had to call HSBC and request for them to do so. I guess since they were still billing me that was supposed to be common knowledge? Anyways I say sort of win because I did not get back the 211.00 for the return shipping. I did not ask for this based on the fact that I did agree to pay for the return shipping when the rep was going through his pitch sending me the machine. That was a lesson for me to learn and I have it burned into my brain. Anyways no more bills and payments returned. And by the way, I had also contacted the Attorneys General Office. My advice is to contact both and stay on top of it and be the cool headed reasonable one, but firm. I'm sure you will get what you need done accomplished.