Complaint Review: Box office tickets

I brought 2 tickets to an event on 12/21/15...for an event in Feburary.I never recieved an email confirmation or the tickets, but the monies were taken out of my bank immediately! I was then unable to locate tickets or they were unable to find them, as they say. Although my bank account reflects the monies were taken from box office tickets. I am in dipute now, but still no refund or tickets! I cannot reach them by phone, very unprofessional. I do not reccommend buying tickets on line through this company.

Shelly

Louisville, Kentucky