Complaint Review: Brad Benson Auto Group

First time filling the car with gas and the gas door will not re-latch (stays open).
Called for service and they will not supply a loaner car. They want me to wait at least an hour for diagnosis and will only provide a loaner if it requires more than 24 hours.
Who can afford to take a day off of work for this?
A brand new car, just out of their dealership and they cannot support the customer for servicing a defective automobile.