Complaint Review: Bradford Exchange

I specifically ordered a Christmas tabletop tree for $69.98 and I have a copy of my order receipt. Bradford Exchange not only sent a wrong item that was conveniently attached to an expensive subscription for additional costs, but they actually changed my order in my account to reflect what they sent and put my order in my shopping cart as if I'd never ordered it!

Again, I have a copy of the original order so how can they get away with this? And Customer Service refuses to give me a postage-paid label to return the order and they are not refunding my money!

This is deceptive practice and internet fraud.